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Proactive consulting

Professional monitoring for best performance!

Since the company was founded, VegaSystems has been proactively supporting all customers - taking into account the customer's individual requirements. 

We monitor load, availability and system response to anticipate problems. We plan variable loads for our customers and implement scaling options. 

We will proactively contact you at an early stage in order to plan expansions and expansions and implement them according to your needs. 

After your infrastructure has been put into operation, we closely monitor the utilization and function of the individual systems in order to validate the sizing and avoid bottlenecks. 

As soon as we see current or possible future problems with booked products, our customers are informed directly.

Our Service Levels:

Service Level

Basic

The basic protection!
Already included!
  • Support 9:00 a.m. to 5:00 p.m
  • Emergency support only
  • Service Support 9 a.m. to 5 p.m. Mon.-Fri.
  • Basic protection is already included in many products when ordered.
Bestseller

Service Level

Advanced

Better safe than sorry!
Great value for money!
  • Support 9:00 a.m. to 5:00 p.m
  • Support outside hotline hours (limited)
  • Service Support 8 a.m. to 6 p.m. Mon.-Fri.
  • Hardwareservice optional

Service Level

Premium 24/7

Completely carefree!
The “life insurance”!
  • Support 9:00 a.m. to 5:00 p.m
  • Support outside hotline hours (unlimited)
  • Service support 7 a.m. to 7 p.m. 365 days a year
  • Direct contact person
  • 10% discount on services
  • Hardware service included!

Service Level

Premium Plus 24/7

Everything is included!
For crisis infrastructure
  • Support 9:00 a.m. to 5:00 p.m
  • Support outside hotline hours (unlimited)
  • Service support 7 a.m. to 10 p.m. 365 days a year
  • Direct contact person
  • 20% discount on services
  • Hardware service included!

Our monitoring products:

Our monitoring services allow comprehensive control of your servers and services - with appropriate escalation routines. This means we can identify problems before they lead to performance losses and we can intervene proactively, plan expansions and implement them as planned. For your safety and your budget. 

No matter what services you use with us - we are happy to take full care of them; Fully managed hosting, from planning to implementation, regular operation including maintenance and possible expansions. You concentrate on your business. We take care of the technology.

Do you have questions about our Service Level Agreement?

We would be happy to advise you personally and in detail about our service level agreements. We take your individual requirements into account. 

Trust our certified and professional IT specialists; personal support from a specific employee is also possible upon request. 

Contact us directly and we will advise you in detail. Please call 05251/14854-0.

Request a quote now!