Login
DE
1st. Class support with guaranteed response times
Anyone who has ever been alone with a technical problem knows how important “remote hands” are. The term stands for remote maintenance and remote diagnosis by qualified employees for problems with servers and other IT products.
Do you need support: troubleshooting, optimizing performance or updating? This is exactly what our remote hands can do reliably, professionally and at fair prices. VegaSystems is there to provide you with competent support 24/7. All it takes is a call or an email and we will be there for you.
Billing is based on the ticket number with the next invoice. Uncomplicated, accurate and reliable. Or you can choose one of our maintenance packages or full managed hosting or full managed support.
Troubleshooting & Diagnosis
We support you in hosting and operating your own server structure, cluster or shop. If errors occur, we can be reached at any time with our 24/7 support to quickly resolve problems.
Update Service
To ensure smooth operations, it is essential to install security updates and bug fixes (patches) promptly. Our remote hands take care of updating your systems and software components.
Ressourcen Management
For example, we manage your web cluster and respond to performance requirements through dynamic extensions. This means your solution adapts to individual load peaks and is always available. Or we distribute your services across multiple data center locations for high availability hosting.
Hardware maintenance & replacement
We take care of your hardware - as if it were our own. In addition to the daily routine checks, we also replace hardware in the event of a fault, as well as the regulated replacement of EndOfLife products.
Security management
Highly secure hosting is only possible through constant proactive monitoring of your systems. VegaSystems offers you complete system management upon request, with real-time monitoring and automatic fix deployment.
We are here for you! 24/7!
Billing for paid services is based on the ticket number with the next invoice. Uncomplicated, accurate and reliable. Or you can choose one of our maintenance packages or alternatively full managed hosting / full managed support.
![[Translate to English:] Remote Hands in Paderborn](https://www.vegasystems.de/fileadmin/user_upload/support_remote_hands.jpg "[Translate to English:] Support durch Remote Hands")
Do you have any questions about our support?
Would you like advice on our support services and service level agreements? Or do you currently have an IT problem in your company and need help? We are here for you!
Call now on 05251/14854-0 and get advice or send us an email to info@vegasystems.de.
We would be happy to agree a service level agreement with you, which gives you the necessary security of always having a professional to solve the IT problem for you in an emergency.